Costco accused of improper sales tax charges on toilet paper in New Jersey

CNBC.com
by Dan Mangan
Friday, September 16, 2016, 2:18 PM

http://www.cnbc.com/2016/09/16/costco-accused-of-improper-sales-tax-charges-on-toilet-paper-in-new-jersey.html

Don’t you know you’re not supposed to squeeze the Charmin toilet paper — or charge sales tax on it?

A New Jersey couple on Friday filed a class-action lawsuit against Costco Wholesale and several of its stores, claiming the membership-only warehouse giant has been illegally overcharging them — and potentially hundreds of thousands of other customers — by charging sales tax on toilet tissue purchases in violation of state law.

Toilet tissue sold for household use is exempt from New Jersey’s 7 percent sales tax.

But the couple, Jacqueline Taufield and Robert Arnold, said that they were charged the tax when they purchased Charmin toilet tissue on July 26, 2015, from a Costco in Wayne, New Jersey, and then again when they picked up some more Charmin in a Costco in Hackensack five days later.

The suit said that when the Leonia couple complained to Costco management after realizing they had been charged sale tax improperly, “they refused to issue a rebate to them.”

The couple’s lawyer, Rosemarie Arnold, said, “Rather than refund [Robert’s] money, they told him, ‘Well, if you believe that, you have to mail your receipt to the corporate headquarters along with a letter and tell the corporate headquarters how you were improperly charged tax.'”

The couple was “annoyed and angry” about the charge, and that response, said Arnold, who is not related to Robert.

“The obvious solution is to say, ‘You’re absolutely right … we made a mistake, here’s your money back,’ ” the lawyer said.

The suit says that Costco “despite being aware of the illegality of their actions… continues to cheat their customers, causing them to incur monetary damages when they purchase toilet tissue.”

The claim, filed in Bergen County Superior Court, alleges violation of the New Jersey Consumer Fraud Act, breach of contract, unjust enrichment, negligence, violation of the state’s “Truth-in-Consumer Contract,” and fraud.

A Costco spokeswoman, when asked for comment on the suit, said, “Unfortunately, we are not able to provide a response at this time.”

Arnold, the plaintiffs’ lawyer, said the amount of tax charged improperly in the couple’s case is less than $1.50 in each purchase.

But nonetheless, Arnold said, “I think it’s huge problem” for Costco and its customers because of the likelihood that the couple were not the only ones subject to the incorrect tax charging.

Costco has 19 warehouse locations in New Jersey, according to the company’s website. And the suit says the class of potentially affected customers is more than 100,000 people.

Arnold said the potential damages for the class would be in the “millions of dollars.”

“Everybody uses toilet paper,” Arnold said. “You have to figure that a patron of Costco is always going to buy toilet paper.”

The lawyer also said it’s an open question of whether Costco “is actually paying the taxes to the government, or keeping the money?”

“Most likely, it’s the latter, because if they submitted tax resolutions to the government, the government would say, ‘This is an non-taxable item, it’s toilet paper,’ ” Arnold said.

A spokesman New Jersey’s Treasury Department, which oversees tax regulations, declined to comment on the lawsuit. But the spokesman noted that “large chain stores have point-of-sale cash registers that are programmed to charge sales tax on a variety of items.”

The spokesman also noted that the department does investigate complaints about stores improperly collecting or not collecting sales tax, and that anyone can file such a complaint anonymously.

Leonia couple sue Costco, alleging they were charged sales tax on toilet paper

BY NICHOLAS PUGLIESE
STAFF WRITER | THE RECORD
September 16, 2016, 7:45 PM

http://www.northjersey.com/news/leonia-couple-sue-costco-alleging-they-were-charged-sales-tax-on-toilet-paper-1.1661653

A Leonia couple have filed a class-action complaint against Costco Wholesale, alleging that they were illegally charged sales tax on toilet paper at the retailer’s stores in Wayne and Hackensack.

Robert Arnold and Jacqueline Taufield lost only about $6, their attorney said, but their suit could have a big financial impact. They allege in their complaint that more than 100,000 customers could have been similarly affected.

“Conceivably, Costco has to return all of their money plus interest,” said the attorney, Rosemarie Arnold, who has no relation to Robert. “Plus, in this particular case, I think punitive damages are warranted because they know they can’t be charging tax on toilet paper.”

Lawmakers in New Jersey and many other states have exempted toilet tissue and other necessities to keep lower-income consumers from paying extra for things they must use on a daily basis.

Robert Arnold and Taufield allege in their complaint that they were charged a 7 percent sales tax when they purchased Charmin Toilet Tissue at Costco locations in Wayne and Hackensack. Both transactions occurred in July 2015.

When they asked managers for a refund, they were refused and told to contact Costco’s headquarters in Washington state, Arnold, the attorney, said Friday.

“Despite being aware of the illegality of their actions, Costco Wholesale continues to cheat their customers, causing them to incur monetary damages when they purchase toilet tissue,” the couple allege in their complaint.

The couple accuse the warehouse giant of breach of contract, unjust enrichment, negligence and fraud, as well as violating the New Jersey Consumer Fraud Act and something known as the Truth-In-Consumer Contract, Warranty and Notice Act.

Another open question, Arnold said, is what Costco is doing with the money that they are collecting on the toilet paper.

“I think that they’re keeping it because if they’re turning it over to the government, isn’t the government going to say, ‘This isn’t taxable’?” she said.

“Unfortunately, we are not able to provide a response at this time,” a Costco spokeswoman said when reached for comment on Friday.

Costco is the second largest retailer in the United States and has about 18 locations in New Jersey, according to the complaint.

The Daily Beast: “Better Call Rosemarie! Meet the Lawyer Suing Christie Over Bridgegate”

Better Call Rosemarie! Meet the Lawyer Suing Christie Over Bridgegate
Rosemary Arnold says her clients—including a doggy-daycare owner—suffered when their town was jammed with traffic.

by Olivia Nuzzi
The Daily Beast
January 16, 2014

http://www.thedailybeast.com/articles/2014/01/16/better-call-rosemarie-meet-the-lawyer-suing-christie-over-bridgegate.html

In Fort Lee, New Jersey, perched high above the Hudson River, is a white, slightly weatherworn building. It houses the law offices of Rosemarie Arnold, advertised in bold white lettering above the doorway. At the entrance of the office driveway, a sign informs you that you are at “The Personal Injury Center.” The.

Six days ago, a group of six New Jersey residents filed a lawsuit in federal court in response to revelations that suggested at least one official in Governor Chris Christie’s administration closed lanes of the George Washington Bridge as an act of political retribution against Fort Lee Mayor Mark Sokolich, a Democrat. Rosemarie Arnold is the civil trial attorney who is representing those (now ten) residents. They are suing Christie, the Port Authority, ex-PA officials David Wildstein and Bill Baroni, and Christie’s former deputy chief of staff, Bridget Anne Kelly.

Arnold’s website advertises her practice areas: car accidents, dog bites, workplace injuries, burn injuries, workplace discrimination, dangerous and defective products, truck accidents, construction accidents, fall-down injuries, spinal-cord injuries, and wrongful death. When we emailed, she responded to me from her iPad. Her sign off included a series of emojis: three ambulances, five bags of money, four shamrocks, and a rose.

Inside her office waiting room, which smells overwhelmingly of Italian food, a downtrodden client sits on a shiny, brown leather chair. He taps his foot and rests his head on the wall behind him, which is overflowing with thumb-tacked thank-you cards. The rest of the walls are decorated with framed press clippings, highlighting Arnold’s many high profile legal battles.

On the cover of US Weekly, with the headline “My World Was Shattered,” is an article about supermodel Christie Brinkley’s divorce. Arnold represented the young girl with whom Brinkley’s ex allegedly had an affair. The entire wall is devoted to this one case, with three other full-page clippings from the New York Post.

As I read the walls, Arnold, who sports a deep tan and dark brown hair, wizzed by, dressed down in jeans, a white tank top and a pink flannel shirt, “I’m running late, be with you in a minute!” Arnold barely looks 25, which is about how long she has owned her practice.

In front of a very large box of Advil, she began by explaining the terror that was the gridlock on the bridge. “People were screaming at each other, and cars were coming like within millimeters of each other, like trying to cut each other off and be first! It was stressful; it was anxiety producing; and it made everybody late!”

Arnold told me one of her clients was late to work and fired. She said she knew of a “newspaper delivery company that delivers The Times” who was affected, and has a client who owns a doggy daycare “right at the foot of the bridge” that couldn’t have pooches picked up or dropped off.

Arnold said her ten plaintiffs are just the ones they named, and she “expects the class to consist of over 100,000 people.” Arnold adds, “each persons’ damages need to be calculated, but I can’t imagine this case is worth less than tens of millions of dollars.”

The smoking gun text by Bridget Ann Kelly (“Time for some traffic problems in Fort Lee”) is what Arnold says will win her case for her. The rest of the documents, she told me, weren’t even that important. And Arnold, a former supporter of Christie, said his gross misjudgment and mismanagement in Bridgegate has turned her. “The governor to me is a clear-cut defendant in this case. He is the captain of the ship, and he has publicly stated that this was his fault and his administration failed. He actually publicly stated that they acted, and these are important words, with ‘callous indifference,’ that’s purposeful conduct, that’s not negligence, okay? And the governor has proven to be a bully who takes steps to retaliate against those who don’t support him, so of course suing him puts people in a position where they might be subject to his wrath. I don’t fear that.”

Given Arnold’s familiarity with tabloids and television shows like Inside Edition, where she once appeared, I offer a comparison to Gloria Alred.

Arnold gives me a look.

“This is a serious law firm.”

From Politico.com: “Class-action suit filed over bridge”

Class-action suit filed over bridge

By JOSE DELREAL
Politico.com
January 9, 2014

http://www.politico.com/story/2014/01/chris-christie-bridge-lawsuit-101991.html

A class-action complaint has been filed in federal court against top government officials connected to the George Washington Bridge scandal, the Fort Lee, N.J., attorney behind the move said Thursday.

The complaint — filed in the U.S. District Court of New Jersey by attorney Rosemarie Arnold — takes aim at key players in the controversy, naming Republican Gov. Chris Christie, his formeraide Bridget Kelly, former Port Authority officials Bill Baroni and David Wildstein, the state of New Jersey and the Port Authority as defendants.
As a class action, the exact number of members has not yet been determined, but according to the filing, it “includes any and all individuals and business owners” who were inconvenienced or hurt by the lane closures between Sept. 9 and Sept. 13. According to Arnold, the plaintiffs work or live in or near Fort Lee or New York City and are citing economic damages by the lane closures.

The complaint follows a whirlwind week for Christie, who said in a press conference Thursday that he was blindsided by a report in The Record that said senior members of his staff were connected with the lane closures on the George Washington Bridge.

Arnold, who officially filed the complaint Thursday, said she was first contacted by potential plaintiffs about suing back in September when allegations surfaced that the closures were politically motivated. At the time, however, she was hesitant to move forward because of a lack of evidence. Following the revelation that top Christie aides were connected to the closures, she now feels confident moving forward.

“At the time, I said, ‘You know, you have to be able to prove it. You can’t have these unsubstantiated allegations,’” Arnold said. “Now I think we have what we need. This is not a situation that complies with the 14th Amendment.”

Moving forward, the class listed in the complaint has to be certified by meeting certain criteria; Arnold said she is “100 percent” certain those steps will be cleared.

Arnold also stressed that her clients were not merely “inconvenienced” by the road closures.

“I have a client that suffers from panic attacks. And while she was stuck in this traffic, she started to have a panic attack. She and her husband were just trapped like rats,” Arnold said. “She walked out of the car, she threw up, and then she just wanted to leave, but she couldn’t walk home. The traffic was disastrous. And this was a deliberate attempt. This was the desired result of the political motivated closure.”

Rosemarie Arnold chosen as “Super Lawyer” every consecutive year

Attorney Rosemarie Arnold has been selected as a “Super Lawyer” by New Jersey Monthly‘s annual “Super Lawyers” magazine for every year of its publication – for the past 11 years running, from 2005 to 2015:

Cardiologist wins $7.4 million for injuries in Hackensack drunken driving crash (The Record)

Cardiologist wins $7.4 million for injuries in Hackensack drunken driving crash
The Record
Friday November 19, 2010, 7:21 PM
BY KIBRET MARKOS, STAFF WRITER

http://www.northjersey.com/news/bergen/111910_Jury_awards_74_million_to_cardiologist_injured_in_Hackensack_drunken_driving_crash.html?page=all

A jury slammed the Excelsior Apartments complex in Hackensack with a $7.4 million judgment Friday, finding that an underage man was allowed to drink at a party there before causing a car crash that severely injured a prominent cardiologist.

“This verdict just shows you that people have no tolerance for those who serve alcohol to minors,” said attorney Rosemarie Arnold, who represented the doctor, Henry Lau, in the trial in Superior Court in Hackensack.

Lau, who was a chief cardiologist at Hackensack University Medical Center, was walking his dog in the early morning hours of Dec. 27, 2006, when a speeding car hit him on Clinton Place in Hackensack and fled the scene.

The crash broke both of Lau’s legs, his pelvis, back and several ribs. He also suffered severe facial injuries. He remained in the hospital and in rehabilitation for six months and underwent multiple operations, according to testimony at trial.

The driver, 20-year-old David Figueroa of Maywood, was later arrested and charged with assault by auto and leaving the scene of an accident. He was sentenced in May 2008 to two months in jail and five years of probation, along with 180 hours of community service.

Lau then sued the Excelsior Apartments, a pair of luxury high-rise towers on Prospect Avenue. Lau said in his lawsuit that building employees contributed to the crash by hosting a pool party where Figueroa was allowed to drink shortly before the crash.

The lawsuit also named a 21-year-old doorman, Gabriel Ortiz, alleging that he gave permission for the party to take place and allowed Figueroa to drink.

The issue before the jury was whether Ortiz was responsible for Lau’s injuries because he permitted a pool party in the building.

Jurors also were asked to decide whether the Excelsior, as Ortiz’s employer, was responsible for Ortiz’s actions.

Jurors found liability in both cases, assigning 55 percent of the responsibility to Excelsior, 25 percent to Figueroa and 20 percent to Ortiz.

The Excelsior, however, will be responsible for the payment of the entire damages. Under a state law on “joint and several liability,” a defendant who is assigned a large majority of the responsibility can be required to pay 100 percent of the damages.

Bruce Habian, the attorney who represented the Excelsior, did not return three phone messages.

The jurors awarded $5 million to Lau for pain and suffering, more than $1.7 million in compensation for lost wages and hundreds of thousands of dollars for medical expenses.

Joseph Tacopina, another one of Lau’s attorneys, said Lau, who is now 66, will continue to incur medical costs.

“He is going to need a cane for the rest of his life, and he will have to sleep on a special kind of mattress because of his injuries,” Tacopina said.

The jury also awarded $350,000 to Lau’s wife for “loss of services.” A person whose spouse is injured in such cases can sue under state law for “loss of services,” a broad category which covers enjoyment lost by one spouse as a result of the other’s injury.

Rosemarie Arnold featured in August 2012 edition of “Social Life” magazine

Unconditional Love – Heals
Social Life magazine – August 2012
by Christopher London, Esq.

NJ / NY Personal Injury Attorney Rosemarie ArnoldOn a warm July afternoon, I stroll into Sagg Main Store in Sagaponack to grab a sandwich. At the counter, like a shameless gawking school boy, I notice a casually-attired, gorgeous, petite, tan brunette, with a lean, well-toned figure, taut legs, and a posture which suggests a serious fitness regimen. As she places her order for three egg white, bacon and cheese sandwiches, instantly, I recognize the voice and realize it is none other than Super Lawyer and super mom, Rosemarie Arnold, the tireless trial lawyer and victim’s rights advocate.

I met Rosemarie back in the mid 1990’s while I was in the legal headhunting business. There was a buzz about a brilliant trial lawyer in New Jersey who was building a huge reputation for herself and getting multi-million dollar verdicts on cases other lawyers rejected or were too weak in the knees to take to trial. Arnold had emerged as a veritable plaintiff’s prophet or the patron saint of the underdog. Since then, she has developed a reputation as a “courtroom bulldog who won’t be leashed.”

It is rare to catch a free moment with the woman behind the Law Offices of Rosemarie Arnold, the largest personal injury & victim’s rights practices in Bergen County. The “Queen of Torts” now leads a team of experienced trial attorneys and legal staff who offer the same personalized legal representation that Rosemarie became famous for, to families and individuals throughout the tri-state area. Arnold’s highly-referred law firm offers an effective voice to victims of serious accidents, sexual assault, and discrimination in the workplace involving age, race, sex, disability, national origin or religious bias. When the Certified Trial Attorney is not tending to her prolific and high profile case load or serving as a super mom at home, Rosemarie is a sought-out legal expert who has been solicited to offer her expertise to various media outlets including the New York Times, New York Post, and Newsday as well as NBC News, CBS News, Fox News, The Today Show, and a Current Affair.

Arnold’s climb to the top of the legal profession had rather humble beginnings. Her father, who was a physician, passed away when she was five. Her mother, who was a teacher in the New York City public school system, raised 6 kids in a two-bedroom tenement with one bathroom in the Washington Heights section of Manhattan. While she may have the mental DNA for success, she is a self-made woman of the highest order, whose reputation was built the old-fashioned way: dogged work serving the interests of one client at a time, and a relentless commitment to honing all elements of her craft. It is rare to find a lawyer so proficient, with such a strong and disciplined work ethic, a Zen-like strategic sense who is also filled with such compassion, professionalism, and understanding. How do I know? Simply put, she has represented me and those close to me with the greatest degree of care and proficiency. Ask Rosemarie about her impeccable standing with her clients, judges, legal experts, and the reverence she has from her adversaries. ”We brag about the client’s satisfaction, not the successful verdicts or privately negotiated settlements.” To her clients, she is the irreplaceable equivalent of having Socrates, Clarence Darrow, and Mother Theresa in a suit. Yes, she is that good.

Rosemarie has a tremendous sense of humor. In that regard, and as evidence that she does not take herself too seriously, she has a commercial running on NY1 starring 77-year-old identical twins, Iris and Fran, who happen to be her mother and aunt. In addition, one of her firm’s many URLs is suethesleazebag.com.

We start talking about success, the type of success that allows you to spend your summers on Sagg Pond Court in Sagaponack. I ask her what is the key to her success. “My life is fruitful and fulfilling. I give unconditional love to those who mean anything to me. I give that same love to my craft and my clients.” The woman who is writing a book entitled “Sue Unto Others” adds that “understanding your adversary’s perspective is critical to the amicable resolution of a case. If a reasonable resolution does not happen, you are better prepared to go for the jugular and dismantle your opponent.”

After that final nugget, Rosemarie jumps onto her Specialized S-Works Roubaix bicycle to bring egg white sandwiches to her children on the beach. As she notices me admiring her perfectly-toned Jewess form before pulling away, she reminds me that she deserves her ageless fitness-model form because she rides at least 20-25 miles per day and takes notes from a mutual friend, Dr. Mehmet Oz, for whose Health Corps Annual Gala she usually serves as a dinner chair.

Lawyer Rosemarie Arnold: “A courtroom bulldog who won’t be leashed”

A courtroom bulldog who won’t be leashed
The Record (Hackensack, NJ)
August 17, 2003
By PETER POCHNA, STAFF WRITER

Rosemarie Arnold says personal injury law is not “about greedy litigation,” but rather, “making sure the people who need help get help.”

Silence gripped the courtroom as Rosemarie Arnold paused for a moment while describing the plight of her client seated in a wheelchair.

Arnold sniffled, wiping a tear from her eye.

Then she moved in for the kill.

The health club pool in which her client broke his neck was “a ticking time bomb,” the Fort Lee attorney told the jurors.

“It blew up Mr. Lehra’s neck and his arms and his legs. It blew up Mr. Lehra’s manhood,” said Arnold, who wore a tight skirt, high heels, and a look of pained indignation. “It blew up Mr. Lehra’s life and all his hopes and dreams.”

The trial in Hackensack was just getting under way, but the health club owner was clearly in trouble. Within days, before jurors could begin deliberations, Bally’s Total Fitness settled for $1.45 million.

To activists pushing for legal reforms, Arnold represents everything that’s wrong with the justice system: She is a personal injury lawyer who has made millions of dollars for her clients – and herself – by suing doctors, insurance companies, and various kinds of businesses.

Her type is particularly prevalent in New Jersey, which ranks fourth in the nation in lawsuits per capita.

The American Tort Reform Association, among other critics, argues that all that litigation hurts business, drives up insurance costs, puts good doctors out of work, and clogs court dockets with frivolous claims. The association has already won reforms in 11 states and has legislation pending in New Jersey and 20 other states aimed at limiting filings and reducing jury awards.

Although the association portrays her kind as villains, Arnold makes no apologies. She defends her clients with a brash tenacity typified by the license plate on her Audi sedan: “RU NJRD.”

“People think this profession is just about greedy litigation, but it’s really not,” said Arnold, 41, stabbing the air with a long, pink fingernail. “It’s about making sure the people who need help get help.”

Take Eric Myers. Six years ago, he was driving down a road in Point Pleasant when an overloaded asphalt truck swerved into Myers’ lane, crushing his Ford Bronco.

The former assistant manager of Costco in Hackensack has undergone more than 10 surgeries since then, primarily to repair a fractured hip. At one point, an infection in his leg drove his temperature to 106 degrees and left him bathing in tubs of ice and alcohol. Now 35, he walks with a limp, can walk only short distances without resting, and faces more surgery.

Arnold represented Myers in a lawsuit that accused the trucking and paving companies of loading the truck so far beyond capacity that the brakes failed. Following a four-year court battle, Myers last year accepted a $750,000 settlement.

“I’m not a fan of suing anybody, but I needed help getting my life back together,” Myers said. “I had no idea what to do. Rosemarie took me by the hand and led me through the process.”

Arnold runs her 11-attorney firm from a squat, white-stucco building equipped with a $10,000 elevator to help injured clients clear the front steps.

Her work consumes her.

A table in her office is covered with legal documents and diapers it doubles as a changing table for her 1-year-old daughter. A phone message for a colleague is logged in at 4:43 a.m.: Arnold had awakened in the middle of the night with an idea and couldn’t wait until she got to work.

“I get emotionally involved in these cases,” she said. “I do this because I love it. I take care of people. That’s what I’ve done all my life.”

Arnold grew up the eldest of six siblings in the Washington Heights section of Manhattan. Her father, an obstetrician, died of cancer when she was 6. She quickly took responsibility for her four sisters and brother.

“She was always very aggressive and always fighting for the underdog,” said her mother, Iris Arnold. “When I told the kids they couldn’t watch TV, she came back that they had six votes and I had one.

“I told her this was not a democracy.”

Arnold graduated from Brooklyn Law School in 1986 and began her career helping companies fend off personal injury cases. She didn’t like it.

“It made me feel dirty,” she said.

In 1989, she started her own firm, which now accepts about 400 new cases a year.

Arnold said she takes only legitimate complaints. She criticizes lawsuits that provide fodder for tort reformers – such as the 270-pound Bronx man who sued McDonald’s, Wendy’s, and other fast-food chains last year for selling food that made him obese.

“The rule in this office is we don’t eat fish,” she said. “If a case smells fishy, we don’t do it.”

Of course, her targets think otherwise.

Bally’s Total Fitness aggressively defended itself against the man who broke his neck in their pool in Englewood Cliffs. The company said 32-year-old Imran Lehra of Bergenfield entered the pool after closing time and dove into the 4-foot-deep water despite numerous signs forbidding diving.

“It could not have been clearer as to what the risks were for diving in the pool,” Brian Heermance, Bally’s attorney, told the Hackensack jury. “He should have known better.”

Arnold argued that Lehra fell into the pool after slipping in a puddle that should have been cleared from the pool’s edge. She also said the health club had been told several times that it needed to lock the entrance when the pool area was closed. Five days into the trial, Bally’s settled.

Arnold said such cases protect people from irresponsible business practices – for instance, those involving pharmacies that dispense the wrong medicine or tobacco companies that mislead consumers.

“It’s a litigious society,” she said. “But it keeps people in line.”

Among several high-profile cases Arnold has pending in Bergen County is a lawsuit that accuses Toyota of having faulty seat belts that contributed to the injuries of a 2-year-old girl who was paralyzed in a 1999 accident involving a drunken driver.

Her passion for her clients poured out when Arnold wept as a judge sentenced the driver to five years in prison Aug. 8.

Another case seeks damages from Exxon for the killing of a gas station attendant in Oakland. The suit contends that Exxon’s policies forced the owner to keep the station open all night, leaving the attendant vulnerable to a knife attack at 4 a.m.

Arnold and her firm pocket plenty of money from these cases. By law, they can collect up to one-third of the payout to their clients, a quarter if the client is a minor.

But Arnold said her true reward is on a wall covered with thank-you notes in her office.

One letter contains a poem titled “Justice” from a teenage girl who was injured when her family’s apartment caught fire and the building’s alarm system failed. Arnold got the family a $1.4 million settlement from the landlord.

“Today, I can say the truth was heard. Our stories have been told,” the poem says.

“Those stories that made us cry … And I and my family can go on and live.”